Recent research highlights IT decision-making priorities as companies contemplate the future of their desktop computing environments
The business need for greater agility is having the biggest influence on enterprise desktop computing strategies, according to our recent research projectgies. The top three enterprise business drivers for desktop strategy also included the need to minimize security risk and to achieve greater cost control. In an environment of tight financial restraint, the fact that business agility is being ranked so highly indicates that IT is looking beyond immediate tactical measures to more strategic ways of supporting business objectives.
“What we found really interesting was looking deeper into the results, priorities changed by organisational size and industry,” says Jim Machacek, CEO, Molten Technologies. “Data security was the only driver in the top 3 for both large [3,000+ employee] and smaller ,1000-3,000 employee] businesses. Larger businesses are focusing on increasing business agility while the smaller companies are concentrating on the more people-focused factors such as working flexibility. Looking at different industries, the need for increased agility outranks the need to rationalise costs for finance organisations, with 52 per cent ranking this as their first priority. Even in sectors where there are very tight cost and budget pressures, such as manufacturing, business agility was still a top three concern. Enterprises are clearly looking at the wider business value that can be driven through their desktop strategies.”
The need to provide services which help business become more agile and respond faster to market opportunities and threats was supported by 96 per cent of respondents agreeing that IT needs to become more business-savvy. The convergence of IT and business skills is not new, however this research shows that this oft-quoted trend is in fact becoming a reality, with 56 per cent of the senior IT decision makers surveyed already making this shift within their companies. This belief was seen across businesses of all sizes (>1,000 employees), but with an interesting divergence between industries. In financial organisations, 64 per cent recognised the requirement for business skills in IT and service-led models being developed in their organisation, compared to only 48 per cent in manufacturing.
According to respondents, IT and the business are jointly responsible for desktop strategy across 71 per cent of companies. IT is the sole driver in 21 per cent of organisations, with the business taking full responsibility in 8 per cent of the organisations surveyed.
“IT departments are working closely with the business particularly on their end user computing strategies because the desktop is the one place where IT solutions affect all people in the business directly,” comments Robin Tapp, MD of Client Services, Molten Technologies. “ We are already seeing a transition within pioneering IT organisations towards the development of IT-as-a-service environments, where the technology model and frameworks are changing to become more business led and agile. For example, virtual desktop computing models are enabling IT organisations to move away from the static PC model, giving enterprises the ability to run their end-user computing environments in a much more dynamic and cost effective way.”
“Getting the best out of IT assets to empower employees is a crucial enabler for businesses to be competitive in future,” believes Jim Machacek, CEO Molten Technologies. “The desktop is a critical part of the business value chain, as it influences employees’ productivity and supports business operations. Desktop services have to be agile enough to keep pace with user demands, and at the same time, the supporting infrastructure has to be manageable, scalable and less of a support burden. Using the cloud to host desktop infrastructure is one approach that can deliver this.”